If you want to record additional information about a claim for reference, you can add a note to the claim that can also be seen by other users with the Billing permission. For example, if you call the payer about a claim, you could add a note that includes the name of the representative you spoke with and any information they provided.
- Open the claim you want to add a note to.
- Click the Notes tab.
- In the lower right, click the + Notes button.
- Type in the note you want to add. Click Save Claim Note.