You can set up email or text message reminders for your patients and their contacts to make sure they remember appointments. When reminders are enabled, the contact will receive a reminder about 24 hours before a scheduled appointment.
Appointment Status: If an appointment's status has already been changed to "Patient Canceled," "Clinic Canceled," "No Show," or "Checked-In," the reminder for that appointment will not be sent.
Enable Reminders for a Patient
- Open the patient's Contacts tab.
- Make sure the contact has an Email (for email reminders) or Cell # (for text message reminders).
- In the Reminders field, enable the Emails or Texts checkbox.
- Click the Save button.
An email reminder will look similar to this:
Note: Reminder emails for teletherapy appointments have a way to join the session.
A text message reminder will look similar to this:
If a patient has multiple appointments within the same hour block, their reminders will be combined into one message.