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Equipment and Browser Requirements for Teletherapy (Fusion)


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Equipment Requirements

To participate in a teletherapy appointment, at a minimum you will need the following equipment:

Equipment Considerations
Computer, Tablet, or Phone Depending on the type of session, it may be easier to use a laptop or desktop computer, particularly if you are going to be showing or viewing materials. 
External or Integrated Web Camera  A webcam with 720p will work well, but for a better resolution look for 1080p. 
External or Integrated Microphone The microphone you choose will depend on your comfort level. A built-in microphone will work, but if you have a hard time hearing the other person or are in an environment with background noise, look for a headset with a microphone. Headphones with noise-canceling capabilities will also help reduce background noise.
Internet Connection You’ll want an internet connection with a bandwidth of at least 10 MBPS download speed and 1 MBPS upload speed. You can check your internet speed here. When possible, choose an ethernet cable over Wifi to ensure you receive the best possible connection.

Maximize Bandwidth: Close any background applications you don't plan on using during your teletherapy session to ensure the platform receives the majority of your internet's bandwidth. Streaming videos or games can also decrease your bandwidth and may interfere with your teletherapy session.

 

Browser Requirements

For the best experience during your teletherapy session, make sure you’re using the latest version of your internet browser. We support the latest version of the following setups:

Operating System Chrome Firefox Safari
Windows ✓ ✓  
Android ✓ ✓  
macOS ✓ ✓ ✓
iOS * * ✓

*Chrome and Firefox for iOS do not have access to WebRTC APIs, unlike Safari for iOS.

Click here to see if your browser is running the latest version. 

Check Your Equipment: Check your equipment and connection. Do a trial run to make sure your equipment works properly and there aren't any issues with connectivity. 

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