A Fusion user will receive an email notification if a patient or caregiver has sent them a message using the patient portal. The email will include a link to automatically go to the message when they log in to Fusion. For security, no other information about the message is included in the email. Fusion users can also access patient portal messages by clicking on the Messages icon in Fusion.
Reply to a Patient Message in Fusion
- Click the Messages icon
in the upper right corner of Fusion.
- Click the Patient Messages tab, then click the row of the Conversation you want to reply to. If you opened Fusion from the patient message notification email, the message will automatically display.
- Click the Filter icon
to add filter options to the Messages window. You can filter patient messages by Subject, Message, Patient, Portal User, Date, and Read Status. Once a filter has been added, click that filter to enter filter criteria.
- Click the Filter icon
- Enter your reply in the Start Your Reply field.
- Click the Reply button.