You must be an Account Administrator with Billing Permissions to handle payment disputes with Stripe.
A dispute (also known as a chargeback) occurs when a cardholder questions your payment with their card issuer. You can respond to disputes through your Stripe dashboard. Stripe will notify you via email if a cardholder has issued a dispute. You also have the option to Set Up Stripe Push Notifications for Disputes.
NOTE: For payment-related questions, please contact the payments team at 844-311-2570 or email@example.com.
Handle a Payment Dispute or Chargeback with Therapy Brands Pay and Stripe
To access your Stripe dashboard, navigate to the Add-Ons section under the Billing tab, then click View Dashboard in the Payment Processing section. You can also access your dashboard through the link in your dispute notification.
You will be prompted to log into your Stripe account to view your dashboard. Once you are logged in, you can access any Disputes in the Payments section. From here, Stripe will walk you through the process of Responding to Disputes.
Stripe also provides additional resources to help you learn about Disputes and Fraud.