Permissions: You need the Admin permission to use these functions.
You can move a claim’s adjudication to a different claim instance without having to delete the claim or re-create the adjudication!
Open the claim.
Click the Adjudications tab.
To the right of the adjudication, click the Change Instance icon.
Choose the claim instance to move it to.
Click the Change Instance button.
A history item will also be added to the claim indicating you moved the adjudication.
Note: If you move an adjudication to a finalized claim instance, the instance will remain finalized. If you need to balance the adjudications on the primary claim instance, for example, you will need to delete the secondary claim instance, make the changes, and re-finalize it to secondary.